Shipping policy
Please allow 1-2 business days after your order has been place to process and fulfill the items. You will receive an email when your order has been processed. Any changes to your Shipping information should be notified to us via email at info@fittedheart.com
Once an order has been shipped and handed over to a carrier, the carrier becomes responsible for the merchandise until it is delivered to the customer. At this point, the following policy applies:
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Shipping Timelines: We will make every effort to ship orders within the estimated timeframe communicated to the customer during the order placement process. However, we cannot be held responsible for any delays caused by the carrier.
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Carrier Selection: We reserve the right to choose the carrier that we believe will provide the most efficient and reliable service for each order. Customers may request a specific carrier during the checkout process, but we cannot guarantee that this request will be honored.
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Order Tracking: Customers will be provided with tracking information once their order has been shipped. This information can be used to track the progress of the shipment and to obtain an estimated delivery date.
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Order Delivery: Once an order has been delivered to the address provided by the customer, it is considered delivered and the carrier's responsibility ends. We are not responsible for any lost or stolen packages.
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Shipping Fees: Shipping fees are non-refundable, regardless of whether an order was delivered within the estimated timeframe or not.
By placing an order with us, customers agree to this policy and acknowledge that the carrier will be responsible for the merchandise once it has been shipped and handed over to them.
Thank you for your support and we are beyond excited for you to receive our merchandise at the soonest available time!
